Indexing 101
Recap of Office Hours: Indexing 101 on 9/26/24
Indexing is vital for the success of your website because it is a sync between your e-Commerce platform (i.e. Shopify, Big Commerce, MIVA, Custom, etc..) and Searchspring.
As Searchspring powers your listing pages, an index must be completed before any new product updates are shown on the front end. This means when changing the date, inventory, price, name, promotional message, tag, metafield to a product, or upon creating a category/collection; an index must be completed before those updates are displayed.
For more information regarding indexing basics, please note the following Indexing 101 article.
If you experience a stalled index, start by triggering a manual index. If the index is broken, then please submit a support ticket through the console so that a Support Engineer can help resolve the issue. Please note it will show products based on the last successful index until the index can complete again.
Instructions for submitting a support ticket.
Your automatic indexing cadence is determined by the plan you are on, and please reach out to your CSM or the Digital Experience directly to confirm your index is repeating at the correct interval.
Searchspring is making continuous improvements all the time. Here is what you can look forward to in the next few quarters:
- Improved time to retrieve data from your platform
- New data filtering capabilities
- Additional contextual information during indexing
- Expanding Shopify Live Indexing eligibility
With BFCM rapidly approaching, please note the following indexing related items we are doing to support your business:
- Establishing a freeze on all code-related changes
- Scaling up our indexing system
- Comprehensive internal monitoring
Lastly, here is an general list of Indexing FAQs for your review. Please offer us any questions you may still have in the discussion section, and we look forward to hearing from you!
Colleen